Return & Refund Policy

Return & Refund Policy – Elvakshi Lifestyles

Be Bold. Be Elvakshi.

Welcome to Elvakshi Lifestyles, a fashion, beauty, lifestyle, and accessories brand owned and operated by Elfinic Commerce Private Limited (CIN: U47190MH2025PTC459437).

At Elvakshi Lifestyles, customer satisfaction is important to us. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order on www.elvakshi.com, you agree to the terms of this policy.

1. Company Information

• Brand: Elvakshi Lifestyles
• Owned By: Elfinic Commerce Private Limited
• CIN: U47190MH2025PTC459437
• Website: https://www.elvakshi.com
• Email: hello@elvakshi.com

2. Return Eligibility

You may request a return if:

• The product was delivered in a damaged condition.
• You received the wrong product.
• The product has a manufacturing defect.
• The product is missing accessories or components.
• The size received is incorrect compared to your confirmed order (subject to availability for exchange).

To be eligible for a return, the product must:

• Be returned within 7 days of delivery.
• Be unused, unwashed, and unworn.
• Be in its original condition.
• Have all original tags, labels, packaging, invoices, and accessories intact.
• Not show signs of alteration, misuse, or damage caused after delivery.

Returns that do not meet these conditions may be declined.

3. Non-Returnable Products

For hygiene, safety, or business reasons, the following items are generally not eligible for return or exchange unless they are defective or incorrectly delivered:

• Innerwear and lingerie
• Beauty and cosmetic products that have been opened or used
• Personal care items
• Gift cards
• Customized or personalized products
• Products marked as Final Sale or Non-Returnable
• Products damaged due to misuse or improper handling by the customer

4. Exchange Policy

Eligible products may be exchanged for:

• A different size
• The same product (if available)
• Another eligible product of equal value (where offered)

Exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer a refund or store credit at our discretion.

5. Return Process

To request a return:

1. Email hello@elvakshi.com within 7 days of delivery.
2. Include your order number, contact details, reason for the return, and photographs if the product is damaged, defective, or incorrect.
3. Our customer support team will review your request and provide return instructions.
4. If approved, arrange the return as instructed. In eligible locations, we may arrange a pickup through our logistics partners.

Products must be securely packed to avoid damage during transit.

6. Inspection of Returned Products

All returned products undergo a quality inspection upon receipt. We reserve the right to reject returns if the product:

• Has been used, washed, or altered.
• Is missing original packaging, tags, or accessories.
• Is returned outside the permitted return window without prior approval.
• Does not meet the eligibility criteria stated in this policy.

7. Refund Policy

Once the returned product passes inspection, eligible refunds will be initiated. Refunds are generally processed to the original payment method. Typical processing time is 7–10 business days after the return has been approved, although the exact credit timeline depends on your payment provider or bank.

Shipping charges, gift wrapping charges, convenience fees, or other non-refundable service fees may not be refunded unless required by applicable law or where the return is due to our error.

8. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered:

• Notify us within 48 hours of delivery.
• Provide photographs of the product, packaging, shipping label, and invoice where possible.

Upon verification, we may offer a replacement, exchange, refund, or another suitable resolution.

9. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot usually be cancelled and will instead be subject to this Return & Refund Policy.

10. Refund Method

Refunds will normally be issued using the same payment method used for the original purchase. Where this is not possible, another legally permissible refund method may be used after verification.

11. Return Shipping

If the return is due to:

• Our error
• A damaged product
• A defective product
• An incorrect shipment

Elvakshi Lifestyles may bear the return shipping cost. For returns requested for other eligible reasons, return shipping charges may apply as communicated during the return approval process.

12. Promotional Offers

If a purchase qualified for a promotional discount, free gift, bundle offer, or coupon, the refund amount may be adjusted to reflect the revised order value after the return. Free gifts associated with a returned purchase may also need to be returned if the qualifying conditions are no longer met.

13. Fraud Prevention

We reserve the right to refuse returns, exchanges, or refunds where fraudulent activity, abuse of the return policy, or excessive return behavior is reasonably suspected.

14. Force Majeure

Processing of returns and refunds may be delayed due to circumstances beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, or other force majeure events.

15. Changes to this Policy

We may revise this Return & Refund Policy from time to time. Any updates will be published on this page with a revised "Last Updated" date. Continued use of our services after such updates constitutes acceptance of the revised policy.

16. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Elvakshi Lifestyles
A Brand of Elfinic Commerce Private Limited
CIN: U47190MH2025PTC459437
Website: https://www.elvakshi.com
Email: hello@elvakshi.com

Acceptance

By placing an order with Elvakshi Lifestyles, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.